Website owner, the offering, and binding of Terms As in every agreement, the Terms need to clearly state the owner of the website, what the website offers and the Terms being a binding agreement upon the users of the website. If the website is operated by a legal entity, it is important to state the full and precise name of such entity (and not the commercial name used for business activity). It is also important to define what is offered on the website and to state that the Terms are a legal agreement controlling the use of the website by visitors and users of the services. Sample: This website is owned and operated by [name of your website operator]. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors [description of what is offered on your website]. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. Who can use your website; what are the requirements to create an account You must define who is entitled and who is permitted to use the website and the services, and when relevant, what the requirements are for opening an account. Sample: In order to use our website and/or receive our services, you must be at least [add number] years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you. Key commercial Terms offered to customers If the website includes sale of products and/or services, the Terms must include the main commercial terms for purchasing or licensing of such services. For example, if the website offers subscriptions to a product or service, the Terms need to define the terms of such licensing, the payable fees, and terms of subscription renewal. If the website offers physical products or goods, the Terms should define general supply terms (such as shipment, returns and product warranties). Sample: When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process. The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page. “The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method. Return and refund policy Online businesses selling products are required to present their product return policy and refund policy. This is important in order to comply with consumer protection regulations. It avoids claims by customers that are not satisfied with products they purchase. Please note that many websites dealing with sale of physical goods establish a refund policy as a separate document. This normally includes more instructions and information on the procedures for returns and refunding. Sample: For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: [list of items]. Retention of right to change offering It is important to be able to change the offering on and/or through the website without being exposed to claims by the users of the website. Accordingly, Terms should include wording allowing the owner of the website to freely change the services and products offered on the website. Sample: We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason. Warranties & responsibility for services and products Websites offering services or selling products usually define their responsibility in relation to the services or products they are offering. Such responsibilities typically include warranties granted by the website operator and should be in compliance with local consumer protection laws. We recommended verifying such obligations with a professional. Sample: When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us. Ownership of intellectual property, copyrights and logos In order to protect the rights of the website owner in its content, materials and products, it is important to include wording retaining all rights and emphasizing that the visitors and the customers of the website are not granted any such rights. Sample: The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of [>>Name of website owner<
Andrea Coltman | Artist & Art Classes customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Telephone
07889664104
What information we collect, use, and why
We collect or use the following information for student education and welfare:
-
Names and contact details for students/children
-
Names and contact details for parents, guardians, carers
-
Date of birth
-
Next of kin and emergency contact information
-
Dietary requirements (including vegetarian, vegan, gluten free and religious requirements)
-
Payment details and financial information including transactions
-
Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)
-
Photographs
-
Information relating to compliments and complaints
We also collect or use the following special category information for student education and welfare. This information is subject to additional protection due to its sensitive nature:
-
Health information
We collect or use the following personal information for dealing with queries, complaints or claims:
-
Names and contact details
-
Addresses
-
Payment details
-
Account login or user information
-
Purchase or service history
-
Information relating to health and safety (including incident investigation details and reports and accident book records)
-
Correspondence
-
Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)
We also collect the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:
-
Health information
We collect or use the following information for information updates or marketing purposes:
-
Names and contact details
-
Addresses
-
Marketing preferences
-
Photographs
-
Website and app user journey information
-
IP addresses
-
Records of consent, where appropriate
We also collect or use the following special category information for information updates or marketing purposes. This information is subject to additional protection due to its sensitive nature:
-
Health information
We collect or use the following information to comply with legal requirements:
-
Health and safety information
-
Safeguarding information
-
Any other personal information required to comply with legal obligations
We also collect or use the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:
-
Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
· Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
· Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for student education and welfare are:
-
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
-
Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
-
Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
-
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
-
Any health, medical needs or SEN are met in accordance with classes and Art Camps
-
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
-
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
-
Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
-
Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
-
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
-
Any health, medical needs or SEN are met in accordance with classes and Art Camps
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
-
Vital interests - collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
-
Public task - we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
-
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
-
Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
-
Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
-
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
-
Any health, medical needs or SEN are met in accordance with classes and Art Camps
-
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
-
Vital interests - collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
-
Public task - we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information to comply with legal requirements are:
-
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
-
Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
-
Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
-
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
-
Any health, medical needs or SEN are met in accordance with classes and Art Camps
-
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
-
Vital interests - collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
-
Public task - we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Where we get personal information from
-
Directly from you
-
Parents or carers
-
Other education establishments
-
If I work within an educational institution I ask for any health, medical needs or SEN are met in accordance with whatever work I undertake
How long we keep information
[Insert information about how long you store personal information here.]
[You said you didn't have a retention schedule, or you weren't sure. Once you've downloaded or copy and pasted this privacy notice, you can fill the information in above. You must not publish the privacy notice without it.
For more information, see our guidance on how long you should store information (opens in a new window).]
[Insert information about joint controllers here if necessary.]
[You said you weren't sure whether you have a joint controller relationship. Read our guidance on data processors and joint controllers - if you decide you do work with a joint controller, you can fill the information in above. You must not publish the privacy notice without it.]
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated